Returns & Exchanges

Due to the perishable nature of our premium biltong, we cannot accept returns for food items once they have been delivered. However, if your order is damaged, defective, or incorrect, we are committed to making it right through a prompt replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of receiving your order, providing your order number and a brief explanation of the issue.

• 2.
  Submit Documentation

  Please attach clear photographs of the packaging and the product to help us verify the damage or quality concern for our quality control team.

• 3.
  Evaluation

  Our team will review your request within 48 hours to determine if a full refund or a fresh replacement shipment is the best solution for you.

• 4.
  Resolution

  Once approved, replacements are dispatched immediately, or refunds are processed back to your original payment method within 5-10 business days.